Best Acoustic Panels for Offices & Call Centres Australia | Sontext

Office noise is more than an annoyance — it affects concentration, speech clarity, and staff fatigue. In open-plan offices and busy call centres, the main issue is usually reverberation (sound bouncing around hard surfaces), not simply “too many people talking”. The right acoustic panels help control those reflections so conversations are clearer and the whole workplace feels calmer.

Why offices and call centres struggle with noise

Modern workplaces often have glass, plasterboard, polished floors and exposed ceilings — all surfaces that reflect sound. Add multiple conversations at once, headsets, meeting zones, and shared collaboration areas, and you get a constant build-up of mid-to-high frequency noise. The result is a space that sounds “loud” even when people aren’t speaking loudly.

What good acoustic treatment actually achieves

A well-designed acoustic plan aims to reduce echo and improve speech clarity without making the space feel “dead”. When treatment is balanced, people can hear each other more easily, staff don’t need to raise their voices, and fatigue drops over the day. In call centres, the goal is often to reduce the build-up of background chatter so calls feel clearer at the headset.

Wall panels vs ceiling treatments: getting the balance right

In many offices, wall panels handle reflections at ear level, while ceiling treatments help control the overall room echo — particularly in open-plan areas. The best results come from treating the right zones: meeting rooms, collaboration areas, call rows, and breakout spaces. Simply “adding more panels everywhere” can be expensive and often misses the real problem areas.

Where Serenity and Decrasound fit

Serenity fabric acoustic panels are commonly used for office walls, meeting rooms and quiet rooms where you need consistent absorption and a clean finish. For ceiling and space-dividing solutions, Decrasound PET acoustic systems can be used as baffles, clouds and screens — a practical approach for open-plan offices and call centres where wall space is limited or where you want to reduce noise build-up across a larger floorplate.

Common mistakes we see

• Treating only the ceiling and leaving hard wall reflections untreated
• Ignoring key zones (meeting rooms, call rows, breakout spaces) and treating “random” areas instead
• Over-treating one area while leaving the rest of the space echo-prone
• Choosing products before confirming the problem and the target outcome

A practical way to choose the right panels

Start with an assessment of the space: layout, surfaces, ceiling height, and where the noise is coming from. Then decide the treatment mix — wall panels, ceiling baffles/clouds, and screens — and confirm quantities based on the size of the room and the intended use. That approach delivers a predictable result and avoids spending money in the wrong places.

Need help selecting the right approach? Sontext can work alongside your consultant or fit-out team to select a practical treatment plan using Serenity and Decrasound systems for offices and call centres across Australia.

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