Solved by adding acoustic panels
Noisy Customer Service areas
Reducing Noise in Customer Service Areas
Busy customer service areas often struggle with high noise levels that can affect both staff and visitors. Conversations at the front desk, ringing phones, and sound travelling into adjoining rooms can all contribute to a distracting environment. This was the challenge faced by CoHealth in Melbourne’s western suburbs.
The reception area at CoHealth was located adjacent to consulting rooms, and noise was carrying throughout the building. A solution was needed to reduce reverberation while maintaining the aesthetic of the space. After a consultation with Sontext, the team selected Serenity Acoustic Panels, including both plain-coloured panels and a feature Serenity Art Panel.
A Practical and Visual Solution
Serenity panels were supplied in a range of colours to suit the interior design of the facility. The addition of a Serenity Art Panel brought visual interest while also helping to absorb sound. The client selected a meaningful image from their internal image library, although Sontext also offers access to professional libraries such as Dreamstime for custom artwork panels.
Why Serenity Panels Were Chosen
For this project, 50mm thick Serenity panels were used to maximise acoustic performance. Their construction includes a robust internal frame and a high-impact backing, making them ideal for high-traffic areas like reception spaces. These panels can also be removed and relocated if necessary, thanks to Sontext’s unique fixing system.
By combining effective sound absorption with customisable finishes, Serenity panels provided a solution that improved acoustic comfort without compromising the look and feel of the environment.
Serenity Acoustic Panel Specifications
| Specification | Details |
|---|---|
| Product Name | Serenity Acoustic Panel |
| Panel Thickness | 50mm standard (other sizes available) |
| Core Material | High-density acoustic core with impact-resistant membrane |
| Frame | Timber frame with wrapped fabric facing |
| Finish Options | Wide range of fabrics, custom colours, and digital print art |
| Mounting | Wall-mounted with concealed fixing system (removable) |
| Applications | Reception areas, consulting rooms, offices, lobbies |
FAQs – Acoustic Panels in Service Areas
- What types of spaces benefit from Serenity Panels?
They’re ideal for receptions, waiting rooms, customer service counters, and adjoining offices. - Can I customise the colour of the panels?
Yes, Sontext offers a wide choice of fabric colours and also custom artwork panels through Serenity Art. - How are the panels fixed to the wall?
Serenity panels are installed using a hidden fixing system that allows for future removal or relocation. - What thickness is recommended for customer service areas?
50mm panels are most commonly used due to their higher sound absorption levels. - Are these panels durable enough for busy areas?
Yes, they include an impact-resistant layer behind the fabric to suit high-traffic environments.
Let’s Talk Acoustics
If you're planning a project and need advice, don’t hesitate to get in touch. Our team can assist with product selection, specifications, and custom panel options. Contact us or call us on +61 3 9432 2733 for personalised assistance.